Crucial Conversation with a Teacher

Background
One of my staff members had a differing view on how services and support should be provided for students. They felt that the school and department were not doing enough for the students. They continued by stating that things were not in place at the school site and that they could not get things done. The negative responses continued for a few weeks. I felt that their comments and attitude towards the school were detrimental to the organization and the students.

Conversation
I had a conversation with my staff member to address some of the issues they were dealing with. I started off by stating that I noticed there were comments that were made that seem to reflect on their dissatisfaction for the school and organization. I asked the person to elaborate and share what had been happening and their perspective. They stated that at their previous place of employment, these obstacles were not present. My staff member stated their frustration with the environment they were working in. I validated what they were feeling and acknowledged the challenges they were facing. I then transitioned into working towards solutions in addressing some of their concerns.
As the conversation continued, it really seemed as if my staff member was still focused on the barriers and not looking towards solutions. I addressed this with the staff member but they didn't seem to agree with with my perspective. I continued to validate their concerns but emphasized the need to work to solve and take care of what was in their control.

Conclusion
I emphasized the need to focus on the next steps to solve the issues that were within their control. I worked with the person to outline an action plan and move forward. The individual continued to have many of the same concerns and at one point stated that they were not sure if this was the right place for them. I continued to validate their perspective but came back to the fact that it is about the students and flexibility and patience is a must. We continued to work on addressing some of their concerns and were able to solve a few of them. There seemed to be more additional concerns after that but I continue to have crucial conversations with my staff member.